Troubleshooting

Having trouble? Here are solutions to common issues and answers to frequently asked questions.

Sync Issues

Data not syncing between devices

1. Ensure Family Sync is enabled in Settings on both devices
2. Check that both devices are joined to the same family code
3. Try the manual "Sync Now" button
4. Check your internet connection

Sync conflicts

If the same data was modified on multiple devices while offline, the most recent change will be kept. To avoid conflicts, sync regularly.

Schedule Issues

Lessons not appearing on expected dates

• Check that the date falls within your schedule's date range
• Verify the day of week is selected in your school days
• Check if a holiday or break is blocking that date

Schedule shows wrong estimated completion

The estimated completion date is calculated based on remaining lessons and your school days. If it seems wrong:

• Check your lessons per day setting
• Review your selected school days
• Check for upcoming breaks that might extend the schedule

General Issues

App is running slowly

• Close and reopen the app
• Ensure your device has available storage
• Check for app updates in the App Store

Data appears to be missing

1. Pull down to refresh the current screen
2. Check if filters are hiding data
3. Try restoring from a backup if available

Still Need Help?

If you're still experiencing issues, please contact our support team at homeschoolschedulerapp@gmail.com. Include:

• A description of the problem
• Steps to reproduce the issue
• Your device model and iOS version
• App version (found in Settings)